Supervisor: Director of Sales

General Purpose of Position:

5 Words Media provides Audio, Video, and Lighting solutions to churches and theaters across the United States. What sets us apart? We are Ministry Experts. We're ingrained in the world of churches, boasting extensive experience with diverse congregations across the U.S. Plus, our team members bring firsthand knowledge as pastors, worship leaders, and tech leaders. We are Relationship Centric. We prioritize forging enduring partnerships with churches, ensuring long-term success and support. We are Responsive Communicators. Bucking the trend, we respond to inquiries within 24 hours and eagerly schedule calls to address your questions and concerns promptly. We provide Volunteer-Focused Solutions. Recognizing the lifeblood of churches lies in their volunteers, we curate high-quality technology solutions from trusted brands, considering the ease of use for your dedicated volunteers.

Join our mission-driven team at 5 Words Media! We're on the lookout for individuals who embody authenticity, honesty, and a strong sense of responsibility. Those who treat others with respect, embrace a team-oriented mindset, deliver with efficiency, and are unwavering in their pursuit of excellence.

About The Role & Team:

At 5 Words Media, we're committed to being patient guides for the growth of churches, leveraging repeatable processes and cultivating long-term relationships. Our core team consists of ministry experts with a fervor for supporting churches, all while having the opportunity to work with cutting-edge technology. We're dedicated and diligent, but we also know how to have fun.

We're currently seeking a dynamic and high-energy Sales Consultant who knows the art of selling. You possess a relentless drive to achieve results and are highly motivated to surpass sales quotas. Your natural curiosity and empathy enable you to establish meaningful relationships and offer the best solutions to our customers. You're a consummate professional comfortable in a dynamic, fast-paced environment. You enjoy helping people, but you also appreciate the financial rewards.

If this sounds like you, keep reading...

As a key member of our extended sales team, you'll collaborate across departments to deliver an exceptional customer experience. Your role involves identifying potential customers, scheduling discovery calls, and presenting top-tier AVL solutions tailored to their needs. You'll oversee the entire sales lifecycle, from scoping to securing the final signature.

Are you ready to shine as a Services Sales Consultant? Here's what you'll do:

Drive new business, selling and installing audio, video, and lighting gear for various venues and end users.

Skillfully manage your sales pipeline from lead generation to closing the deal.

Collaborate with a Sales Estimator to craft precise quotations tailored to customer needs.

Elevate your expertise in Audio, Visual, and Lighting solutions to provide top-notch options to customers.

Assist in crafting comprehensive contracts for design-build projects with a clear scope of work.

Virtually attend essential sales and operations meetings.

You'll be a fantastic addition to our team if you bring:

2+ years of relevant sales experience, preferably in the AVL industry.

A strong sense of urgency when it comes to follow-ups.

Bonus points if you have experience working with churches.

Outstanding customer service and communication skills.

A proven track record of closing six-figure deals in complex sales cycles.

An affinity for processes or the ability to follow them.

Keen attention to detail.

A curious and eager-to-learn attitude.

The ability to foster trusted relationships with prospects and customers.

Familiarity with Salesforce, Excel, and Google Meets.

A willingness for occasional travel (around 10%).

The daily life of a Sales Consultant involves:

Scheduling discovery calls with new leads.

Identifying and reaching out to potential clients, utilizing Outreach.io.

Efficiently managing your sales pipeline through Salesforce and detailed note-taking.

Collaborating with the Sales Estimator to create precise quotes.

Delivering top-quality demonstrations to explain the solutions you offer.

Engaging in one-on-one sessions with the sales manager, participating in blitz calling events, and weekly training.

Expanding relationships with existing clients to secure referrals.

Attending occasional week-long conferences to seize new opportunities.

What's in it for you?

A total of 1 week of PTO in your first full year, including 14 paid holidays.

Base salary $65,000 + commission starting from your first hire. OTE $85,000 with no threshold or minimum required: your earning potential truly is in your hands!

Remote working and flexible schedule, as well as a beautiful Phoenix office location

Medical, dental, vision, & Life Ins.

Supervisor: Director of Engineering

General Purpose of Position:

To develop and engineer project designs and documentation into complete Audio, Video & Lighting systems systems that meet the standards and best practices of 5 Words Media as well as Industry standards.

Your Primary Duties and Responsibilities

The Project Engineer performs a wide range of duties including but not limited to the following:

Design The Project

Work with 5WM Staff on long-term Design Builds to develop the System Design for the customer.

Create renderings based on needs as specified for each project for design approval, fundraising or visualizing.

Support 5WM staff and Operations standards and deadlines by keeping project logs & design files for each project up to date.

Managing and maintaining drawing standards as per AVIXA Standards

Translate the final design package to the Operations Team for project management and coordination for integration.

Engineer The Project

Participate in project ‘Kick Off Meetings’ with Sales and other Operations staff to initiate the design process and validate scope of work, assist in determining project timeline, potential pitfalls and solutions as we engage the operations team in each project.

Develop the system design by engineering all aspects of our design/build projects including by not limited to cable, hardware and rack packages etc. into fully functioning systems.

Create, develop and deliver all design assets as specified in 5WM’s ‘Design/Build’ Process including for example all drawing assets, wire pull schedules, equipment layouts, details & rack/panel/plate layouts, etc. as needed to complete the project.

Responsible for the programming of all necessary system software or design components to ensure proper operation of the overall A/V/L system prior to integration on site.

Assist Purchasing & Logistics Department in the “Benching Process” to 5WM standards before the system is sent to site for installation.

Work to maintain accurate “As-Built” drawings of all client systems as required.

Work with field personnel to assist in answering and solving project challenges as required.

Assist in commissioning systems as required.

Work with clients to qualify systems designs and help suggest alternate systems or directions as needed.

Learn systems, disciplines & programming as required to complete the projects assigned.

Oversee 5WM University and develop ongoing training for all technicians and help to create and maintain “Best Practices” for the company and field technicians.

Contributes to team effort by accomplishing additional tasks as needed and anything else assigned by your supervisor.

Secondary Duties and Responsibilities

The Project Engineer will assist the Operations department with other responsibilities as follows:

Help with service calls and client needs as required.

Learn programming for control systems frequently used by 5 Words Media

Assist Sales in meeting clients and assess needs as required.

All other duties to be assigned.

Type of Experience/ Soft Skills Needed:

Previous engineering skills and drawing program knowledge is required.

Must be willing to learn new skills, follow instruction, and apply and maintain consistent attention to detail. Always uphold professionalism and courteousness in the presence of crew and customers on site.

Physical Demands and Working Conditions:

Working Conditions will mostly be desk and computer work, but occasional site visits may be requested of you. In the summer months the temperature may be hot, as air conditioning isn’t

guaranteed on site. If an active construction site is toured, a hard hat will be provided for you to wear.

Expectations:

You may be expected to visit job sites as needed. Hours may vary, as will locations, including out of state travel. All other employee code of conduct will be covered in the employee handbook upon hiring.

Compensation:

This position is full time which will offer medical benefits after 90 days of employment. Classification is exempt. The pay structure is salary plus commission and will not require timesheet entry. Overtime pay will not be available.

All client and inter office information is required to be kept confidential. Dress Code is covered in the Employee Handbook and is expected to be upheld on jobsites and in the presence of customers. 5 Words Media shirts are available to you.

Supervisor: DOO
Department: Operations

General Purpose of Position:

Summary of Responsibilities/Duties: The Project Manager performs a wide range of duties including some or all of the following:

Planning for the Project

Analyze the scope of work for Projects and resolve all potential conflicts with the Clients.

Managing high-level project schedules, together with Director of Operations / DOO for planning ahead

Liaise with Sales Engineer regarding any short-falls in sales allotments and budgets for Operations.

Identify detailed activities and sequence for Projects to complete successfully.

Creating detailed project schedules for Projects to clarify the activities for Projects per allocated resource.

Communicate Project timelines and resources with Clients to manage expectations.

Helps Determine the resources (time, money, equipment, etc) required to complete the project.

Review the project schedule with senior management and all other project managers that will be affected by the project activities; revise the schedule as required.

Determine the objectives and measures upon which the project will be evaluated at its completion.

Staff the project

Assist the Director of Operations / DOO to recruit, interview and select technicians with appropriate skills for appointments as full-time employees or overhires.

Manage project technicians according to the established policies and practices of the organization.

Ensure that the installation team receives an appropriate orientation to projects.

Contract qualified subcontractors to work on the project, in liaison with the Director of Operations / DOO as appropriate.

Implement the project

Attend Sales Engineer Kick-Off Meetings for Projects, with Engineers.

Communicate with Clients from kick-off to completion to manage expectations in a professional & responsible way.

Arrange for Site Walks of Projects in advance to have a clear understanding of the site.

Review drawings produced by Engineers and ensure that the design meets the Scope of Work and Client expectations.

Execute the project according to the project schedule.

Manages Operations budgets for all Projects.

Develop forms and records to document project activities.

Ensure that all project information is appropriately documented and secured.

Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.

Establish a communication schedule to update project team members including appropriate technicians in the organization on the progress of the project.

Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.

Introduce the installation team to the Client and manage the house rules, set by the Client.

Manage the daily update of the detailed project schedules by the installation team.

Control the project

Write reports on the project for the management team.

Monitor and manage all Operations budgets for Project expenditures.

Coordinate with the Purchasing & Accounting Departments to monitor cash flow on a regular basis.

Manage all project funds according to established accounting policies and procedures.

Manage Job Costing and ensure that all financial records for the project are up to date.

Evaluate the project

Ensure that the project deliverables are on time, within budget and at the required level of quality.

Evaluate the outcomes of the project as established during the planning phase.

Secondary Duties and Responsibilities

The Project Manager will assist the Sales department with other responsibilities as follows:

Perform client/design/site meetings as needed on a project by the Sales team.

Help with service calls and client needs as required by the Sales team.

All other duties to be assigned.

Type of Experience/ Soft Skills Needed:

Previous technical or field experience is required. Project management and supervisor experience is necessary. Must be willing to learn new skills, follow policy and instructions, and apply and maintain consistent attention to detail. Always uphold professionalism in appearance and approach and be courteous in the presence of crew and customers on site.

This position has Supervisory Responsibilities

Physical Demands and Working Conditions:

Physical demands can be extreme depending on site location and type of installation. You will be on a jobsite standing, walking, pushing, pulling, kneeling, and crouching. Some extreme physical demands and heavy lifting may occur. Must be able to lift up to 100lbs and be on their feet the majority of the day. Ladders, scaffolding, and lift equipment will be utilized.

Working Conditions may vary depending on the venue. In the summer months the temperature may be hot, as air conditioning isn’t guaranteed on site. If an active construction site is toured, a hard hat will be provided for you to wear.

Expectations:

You will be expected to work on a job site each day. Hours may vary, as will locations, including out of state travel. All other employee code of conduct will be covered in the employee handbook upon hiring.

Compensation:

This position is full time which will offer medical benefits after 90 days of employment. Classification is exempt. The pay structure is hourly and will require timesheet entry. Overtime pay will be available.

All client and inter office information is required to be kept confidential. Dress Code is covered in the Employee Handbook on Page 30, and is expected to be upheld on jobsites and in the presence of customers. 5 Words Media shirts are available to you.

Pay Rate: Competative Rate Based On Experience (36+ Hours Per Week +OT)

Department: Operations

Supervisor: Matthew Turrigiano

General Purpose of Position:

Primary goal of the Project Technician is to assist the Project Foreman in installation, termination, and testing of a specific project install prior to the commissioning of the system.

Summary of Responsibilities/Duties:

Execute job duties delegated to you by the Project Foreman.

Ensure accuracy and time efficiency of pulling cable, terminating panels and dressing racks to 5WM standards.

Develop termination skills including, but not limited to, soldering, crimping and punch down blocks for all low voltage cable installations.

Become familiar with audio, video & lighting control systems and the ability to perform low-level patching and programming of said systems.

Make sure that work sites are cleaned and cleared of any hazardous materials prior to the start of the construction project and throughout the installation period.

Ensure that all machinery and tools are available to the crew and everything is in proper order and state of maintenance.

Assist in receiving, transport, and organizing of all on-site materials, supplies, tools and procured equipment.

Assist Project Foreman to ensure that proper quality is maintained and that schedules are being followed.

When assigned, enter data into Salesforce and ensure that any significant information is communicated to the Project Foreman and or Project Manager.

All other duties to be assigned.

General Education:

Minimum training/education requirements of this job are recommended to be a minimum of a Highschool Diploma or GED equivalency.

Type of Experience/ Soft Skills Needed:

Some previous technical or in field experience is recommended but not required. Must be willing to learn new skills, follow instruction, and apply and maintain consistent attention to detail. Always uphold professionalism and courteousness in the presence of crew and customers on site.

This position has no Supervisory Responsibilities